We head into uncharted territory as restrictions are eased. Your practice will enter a new normal – what does that mean for your practice? What does it mean for your patients?

Your patient’s expectations will have changed alongside society’s new protocols. An expectation of hygiene and safe practices will impact the way your practice operates. There will be a need for patients to see sanitizers and wipes readily available. Digitizing your practice to save waiting time and increase social distancing via options such as self-check-in kiosks, SMS opt-ins, and online appointment bookings offer such ways to move into this new era.

Keeping your current clients and attracting new clients will require sensitivity to their new needs for security by offering care and understanding at every touchpoint of their journey. Starting with that first conversation and ending with a satisfied and secure patient exiting your practice delighted to pass on positive reviews.

 

Image credit: Steelcase