Gentle Dental Hervey Bay | 8-Chair Dental Practice New Build

Gentle Dental Hervey Bay is a purpose-built flagship dental practice created for a fast-growing local dental team with a clear vision for the future. Led by husband-and-wife duo Dr Joshua Smith and Chantelle Smith, the practice had outgrown its existing premises within just a few years and needed a new home that could support long-term growth, patient comfort and clinical excellence.

Built from the ground up, the new practice gives Gentle Dental Hervey Bay a flagship home for its next chapter. What began as a vacant block of land has become a landmark healthcare facility for the region, bringing together thoughtful design, clinical efficiency and a warm patient experience in a space designed for long-term growth.

Project summary

Details

Type: Dental practice design and build

Size: 416m² GFA

Total site area: 2,017m²

Features

27 on-site car parks

Dual-entry surgery rooms

GA theatre & recovery room

Large reception & waiting area

Dedicated payments area

Kids zone

Staff room

Central sterilisation area

CBCT and photo room

Lab, plant & store rooms

Admin & business offices

Landscaping

Services

Strategy

Due diligence

Project documentation and approvals

Dental practice design

Construction

Dental fitout

Project Background

Creating a flagship home for a fast-growing regional dental practice

Gentle Dental Hervey Bay was already a local success story when Josh and Chantelle Smith began planning their next move after quickly outgrowing their previous space. With strong local demand and a clear ambition to create the leading dental practice in the region, they purchased a vacant 2000 m² site just six minutes away from their current clinic.

The opportunity was significant, but so was the responsibility. Josh and Chantelle had a clear picture of how they wanted the new practice to look, feel and function, yet they did not want to manage the complexity of a construction project while continuing to run their busy practice. While they had considered separating the design and construction process, they decided they wanted a single accountable partner to guide the project from early feasibility through to handover.

OPTIMA was engaged to provide exactly that: an end-to-end design and construction solution to complete their vision.

Solution

A purpose-built practice designed around growth, flow and patient comfort

The brief for Gentle Dental Hervey Bay was ambitious from the beginning: create a warm, spacious and highly functional dental practice that would feel like the best building in Hervey Bay.

The site presented an important design opportunity. Although the property was accessed from a court, it backed onto a main road with excellent exposure. OPTIMA’s design team carefully considered the building position, orientation and external presentation to maximise visibility from the main road while also responding to neighbouring site conditions. The result is a healthcare facility that feels confident, welcoming and connected to its setting.

Inside, the practice was designed around flow, comfort and future growth. Seven fully equipped surgeries provide the clinical capacity Gentle Dental needed, with dual-entry access supporting efficient movement between patient areas, clinical spaces and back-of-house functions. This layout improves day-to-day workflow for clinicians and support staff, particularly in a busy practice designed to accommodate continued growth.

Clinical planning was shaped by the way the team wanted to work. The inclusion of a central sterilisation area gives the practice the infrastructure needed to deliver comprehensive care with confidence and efficiency.

The interior design reflects Gentle Dental’s warm and community-focused approach to care. Light natural timbers, copious natural light and greenery create a bright, refined and approachable environment. Wide hallways, high ceilings and a spacious layout contribute to a sense of openness, helping the practice feel calm and easy to navigate for both patients and staff.

Delivering a ground-up dental practice new build in regional Queensland required careful coordination across every stage. OPTIMA’s integrated design and construction model gave the client one clear point of accountability, reducing complexity and allowing the Gentle Dental team to stay focused on running their practice while their new flagship facility took shape.

Key benefits

Gentle Dental Hervey Bay now operates from a purpose-built environment designed for long-term growth. The project delivered:

  • Increased clinical and patient capacity
  • Efficient staff and patient flow through dual-entry surgery design and central steri area
  • A family-focused patient experience with kids zone
  • Improved access and convenience with 27 on-site car parks
  • A stronger regional presence through a highly visible, purpose-built facility
  • Room for long-term growth

Gentle Dental Hervey Bay now stands as a landmark healthcare facility for the region: a warm, sophisticated and future-focused practice designed to support patients, staff and the wider community for years to come.

The project exemplifies OPTIMA’s ability to deliver complex dental practice design and construction projects across regional Australia. It shows what is possible when a clear client vision is supported by an experienced team with the design intelligence, construction capability and delivery systems to bring it to life.

3D Floor Plan

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Start with the right advice

Whether you are planning your first practice, expanding into a new location, or re-developing an established facility, early advice makes a meaningful difference.

OPTIMA supports practice owners from site selection through to opening day, providing clarity, guidance, and proven expertise at every stage.

Talk to our experienced projects team today – it’s never too early to get the right advice.

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Redefining healthcare spaces