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Service

At Optima we have built our business and our reputation on our aftersales service and customers satisfaction. All our equipment and work is backed by a network of qualified distributors and fully trained service technicians across the Australasian region.

Clients choose us because they know we offer peace of mind. From installation to servicing, our team is here to support you. The Optima service includes:

Preventative Maintenance

Regular servicing avoids costly downtime, and ensures the best customer experience. All our equipment comes with recommended service schedules including:
• Full system inspection
• Lubrication of moving parts
• Adjustments and/or calibrations
• Replacement of worn parts
• Validation

Emergency Breakdown Services

Our dedicated customer care team and skilled technicians are on call to deal with any problems. Comprised of licensed electricians, electronic technicians, pneumatic technicians, licensed plumbers and licensed x-ray service technicians, our support staff are second to none, and available for quick dispatch to your clinic. We’re dedicated to getting you back up and running as soon as possible, and our entire vehicle fleet is tracked by GPS, so you’ll know exactly how far away your technician is.

Professional Service Management System

Our custom-designed service management system keeps track of equipment, maintenance history, and repairs. Which means you don’t have to worry about tedious paper work, services schedules or inventory. Our friendly customer care team will ensure you’re as up to date as you would like to be

 Site Assessment

Our site assessment service provides a comprehensive overview of your equipment, taking note of make/model and age, quality, service history, maintenance and location. This ensures we’re better able to understand your needs, and recommend products that improve efficiency and service.

Dedicated Handpiece Repair Department

Your equipment is a vital component of your business, and knowing it’s in great condition means you can concentrate on the task at hand. To ensure your small equipment is repaired and returned to you with minimal delay, we have a full-time handpiece repair department which turns most jobs around within 24 hours.

Workshop Repairs

If onsite repair isn’t practical, we have the expertise, facilities, and genuine parts to conduct major overhauls at our workshops. We will organise pick-up and return, and our large stock of spare parts ensures speedy and convenient turnaround.

Service & Validation

Keeping your sterilisers and washer disinfectors serviced and validated is easy with our trained technicians and professional service management system. We provide loan units during the process, to ensure your practice avoids costly downtime.

‘Online Service Booking’

Our online booking service allows you to schedule non-emergency servicing 24/7. It’s fast and easy, and designed around pure convenience.

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